We want you to be completely satisfied with your MoPres purchase. If you need to return or exchange an item, please review our policy below.

Return Timeframe

You have 7 days from the date of delivery to initiate a return or exchange.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, items must meet the following conditions:

• Be returned within the 7-day timeframe mentioned above.
• Be in their original, unworn, and undamaged condition.
• Include all original packaging (box, dust bags, etc.).
• Show no signs of wear on the soles or uppers. We recommend trying on shoes on a carpeted surface to avoid damage.

Please Note:

• Items marked as "Final Sale" or purchased during specific promotional events may not be eligible unless faulty.
• Pre-order items are subject to this policy once received.

How to Initiate a Return or Exchange

1. Contact Us Promptly: Email us at info@mopres.co.za within 7 days of receiving your order. Please include:
   • Your order number
   • The item(s) you wish to return or exchange
   • The reason for the return/exchange
   • For exchanges: the desired size/style
2. Await Authorization: We will review your request. If eligible, we'll provide return instructions and authorization. Do not send items back without prior authorization.
3. Ship the Item: You are responsible for return shipping costs unless the item was incorrect or faulty. We strongly recommend using a trackable shipping service. MoPres is not responsible for items lost or damaged during return transit.
4. Inspection Process: Once received, we will inspect the item(s) to ensure they meet the eligibility criteria.

Refunds

If your return is approved, a refund will be processed to your original payment method or via EFT within 5-7 business days after inspection. Original shipping fees (if any) are non-refundable.

Exchanges

If your exchange is approved and the desired item/size is in stock, we will ship it after inspecting your return. Standard shipping fees may apply for the new item, unless the original was faulty/incorrect. If the desired item is unavailable, a refund will be processed instead.

Faulty or Incorrect Items

Received a faulty or incorrect item? Please contact us immediately with your order number and photos of the issue. We will arrange the return and replacement/refund at our expense upon verification.

Questions?

Have questions about our policy? Please feel free to contact us.